Refund Policy

Last Updated: 27.07.2024

If you are considering a refund, please review the conditions outlined below to determine your eligibility.

1. Conditions for Refunds

1.1 Authorization Required

Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we are bound to follow the refund policies defined by each product’s original creator.

1.2 14-Day Refund Window

• Digital Products: You may request a refund within 14 days of purchase, provided the product has not been used or activated.
• Technical Incompatibility: If there is a technical issue not disclosed on the marketplace and the product cannot function as expected, a refund request may be accepted within the 14-day window.

1.3 Payment Method Restrictions

• Paysafecard: Non-refundable
• Amazon Card: Non-refundable
• Credit Card (via Stripe or Revolut): Refunds may take 2–14 days
• PayPal: Refunds may take up to 48 hours
• Gift Cards: Non-refundable
• Zelle: Non-refundable
• Venmo: Non-refundable
• CashApp: Non-refundable
• Apple Pay (via Stripe or Revolut): Refunds may take 2–14 days
• Bank Transfer: Refunds may take 2–30 days

1.4 Non-Refundable Cases

• Disputes: If the customer has initiated a dispute through PayPal, bank, or other services.
• Regret Purchase: Change of mind or voluntary cancellation is not a valid reason for a refund.

2. How to Request a Refund

To request a refund, please contact our customer service team and provide the following:

• Your order number
• The reason for the refund request
• Any supporting documentation (e.g., screenshots of technical issues)

3. Contact Information

If you have any questions regarding our refund policy, contact us via:

• Email: [email protected]
• Discord: https://discord.gg/jjreselling

We appreciate your understanding and cooperation.